Job Details
Full Time
SHAH ALAM
BGARAGE
SPM OR ANY EQUIVALENT CERTIFICATE
About the role?
Bateriku.com is seeking a skilled SHUTTLE SERVICE to join our BGARAGE department.
Key Responsibilities
- 1.Customer, cars & spareparts Transportations
- a.Safely drive the shuttle along a specified route, ensuring timely and efficient service to all passengers.
- b.Maintaining the vehicle to ensure it’s safe and driving the shuttle to the designated spots.
- c.Ensure to collect/sent requested parts from designated supplier on time without any problem
- 2. Customer Service
- a.Greet passengers, assist with luggage, answer questions, and maintain a professional and courteous demeanor.
- b.Communicate professionally and providing updates when necessary.
- c.Achieve a customer satisfaction rating of 4.5 out of 5 or higher.
- d.Customer feedback surveys, ratings on shuttle services, direct passenger feedback.
- 3. Shuttle service Operations
- a.Maintain accurate records of trips, fuel usage, and any relevant service documentation.
- b.Respond appropriately to emergencies, such as vehicle breakdowns or accidents.
- c.Report any accidents, vehicle malfunctions, or incidents to the supervisor immediately.
- d.Stay informed about shuttle routes, schedule changes, and traffic patterns to ensure efficient travel.
- e.Ensure the vehicle is clean, fueled, and in good working condition at all times. Perform basic vehicle inspections daily.
- 4. Compliance & Safety
- a.Adhere strictly to safety protocols and industry regulations, ensuring a secure working environment for the team.
- b.Collaborate to implement 5S practices, including thorough cleaning and regular workshop inspections.
- c.Responsibly dispose of waste and organize tools systematically for optimal efficiency.
- d.Foster a culture of cleanliness and organization among team members, utilizing visual cues for designated storage areas.
- 5. Record Keeping
- a.Maintain accurate and detailed records ofrepairs, services, and customer interactions for reference and reporting purposes.
Requirements
- Valid driving license
- Valid GDL (Goods Driving License) or PSV (Public Service Vehicle) license (depending on vehicle type) are advantages.
- Minimum SPM (or equivalent).
- At least 1-2 years of experience driving commercial or passenger vehicles.